Refund policy

At Zanvy Store, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, please read our return and refund policy below.

🔄 Returns

• We accept returns within 7 days of delivery.

• The product must be unused, unworn, and in original packaging.

• Items that are damaged due to customer use are not eligible for return.

❌ Non-Returnable Items

• Sale or discounted items

• Personal care / hygiene products (if applicable)

• Items damaged due to misuse

📦 Damaged or Wrong Product

• If you receive a damaged, defective, or wrong item, please contact us within 24 hours of delivery.

• Share clear pictures or videos of the product for verification.

• After verification, we will arrange a replacement or refund.

💰 Refunds

• Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

• If approved, the refund will be processed within 5–7 business days.

• Refunds for Cash on Delivery (COD) orders will be made via bank transfer or store credit.

🚚 Return Shipping

• If the return is due to our mistake (wrong or damaged item), we will cover the return shipping cost.

• Otherwise, return shipping charges will be borne by the customer.

📞 Contact Us

For any return or refund queries, please contact us at:
📧 [hassanirshad1155@gmail.com]
📱 [03294644930]